About SETS Client Services
Most people know our Settlement, Engagement and Transition Support program as SETS. The program is delivered in partnership with the Australian Government and helps empower community members to find solutions that address their settlement needs.
The aim of the SETS program is to improve social participation, economic wellbeing, independence, personal wellbeing and community connectedness. We work with individual clients in their first five years in Australia to guide them along their exciting, but sometimes challenging journey of building a life here.
Who is eligible?
Our SETS program is open to community members based in the Local Government Areas of Casey, Cardinia and Greater Dandenong:
- arrived in Australia in the past five years
- humanitarian and refugee entrants
- family stream migrants with low levels of English
- some other migrants with permanent residency
What we do
Our service upholds a needs-based approach providing information, advocacy, advice and assistance to access our support and other relevant services. We provide person-centred casework to support clients during their settlement experience.
Our dedicated Settlement Practitioners assist clients with:
- providing settlement-related information, advice, and advocacy
- connecting with and providing referrals to mainstream and other relevant services
- accessing culturally appropriate physical and mental health services
- navigating government support systems such as acquiring a Tax File Number (TFN) and Centrelink payments
- support for financial hardships, utility, and housing matters
- linking and support with community legal services
We also provide information and support that assists clients with:
- support to apply for citizenship
- accessing interpreting services
- supporting vulnerable women at risk
- developing English language skills
- developing digital literacy skills
- engaging with education and training
- building employment readiness
- empowering youth with their future goals
- learning to drive a car and gain a driver’s license
GET IN TOUCH
Referrals for settlement casework support can be emailed to settlementintake@secl.org.au
For more information, please email our SETS team at rmudannayaka@secl.org.au or come and see us or call us at the below out-posted locations:
Cranbourne Information and Support Service
156 Sladen Street
Cranbourne 3977
Monday to Wednesday from 9.30 am to 3.30pm
Littlecroft Family and Community Centre
51 The Strand,
Narre Warren South VIC 3805
Monday to Friday from 9.30 am to 4.00pm
Selandra Community Hub
7-9 Selandra Blvd
Clyde North 3978
Monday to Friday from 9.00 am to 4.30pm