Empowering community members to find solutions that address their settlement needs.

About SETS Client Services

Most people know our Settlement, Engagement and Transition Support program as SETS. The program is delivered in partnership with the Australian Government and helps empower community members to find solutions that address their settlement needs.

The aim of the SETS program is to improve social participation, economic wellbeing, independence, personal wellbeing and community connectedness. We work with individual clients in their first five years in Australia to guide them along their exciting, but sometimes challenging journey of building a life here.

Who is eligible?

Our SETS program is open to community members based in the Casey South region who:

  • arrived in Australia in the past five years
  • humanitarian and refugee entrants
  • family stream migrants with low levels of English
  • some other migrants with permanent residency

This program provides services to individuals, families and communities living in the suburbs of Casey South; Cranbourne, Cranbourne East, Cranbourne North, Cranbourne South, Cranbourne West, Clyde, Clyde North, Hampton Park, Lynbrook, Lyndhurst, Pearcedale, Tooradin, Narre Warren South (East) and Narre Warren South (West).

What we do

Our service upholds a needs-based approach providing information, advocacy, advice and assistance to access our support and other relevant services. We provide person-centred casework to support clients during their settlement experience.

Our dedicated Settlement Practitioners assist clients with:

  • providing settlement-related information, advice, and advocacy
  • connecting with and providing referrals to mainstream and other relevant services
  • accessing culturally appropriate physical and mental health services
  • navigating government support systems such as acquiring a Tax File Number (TFN) and Centrelink payments
  • support for financial hardships, utility, and housing matters
  • linking and support with community legal services

We also provide information and support that assists clients with:

  • support to apply for citizenship
  • accessing interpreting services
  • supporting vulnerable women at risk
  • developing English language skills
  • developing digital literacy skills
  • engaging with education and training
  • building employment readiness
  • empowering youth with their future goals
  • learning to drive a car and gain a driver’s license