Current Opportunities

Community Connector Practitioner

Department: Corporate Services

Location: Dandenong, Victoria 3175, Australia

Title: Community Connector Practitioner

Terms of Employment: Permanent

Hours: Monday – Friday

Reporting to: Head of Department

Position supervises: N/A

Location: Dandenong

Above award Classification:     SCHADS Award Level 4,

About South East Community Links

SECL imagines a world where everyone is valued and systems operates fairly. We are on a mission to challenge the status quo and create a society where everyone’s contributions are not only recognised but celebrated. We are tearing down those systemic barriers that stand in the way of equal opportunities, especially for migrants, refugees, women and young people.

We are taking action to deliver better social and economic outcomes for the people in our diverse communities. We are all about co-creating opportunities where individuals, regardless of their gender, race, sexual orientation, class and ability can unleash their full potential. Diversity is a strength and by embracing it, we can create a vibrant and inclusive community for everyone.

The Community Connector Program is an innovative, first of its kind community outreach initiative delivered in partnership with Metro Trains . The ultimate goal of the Community Connector program is to strengthen stations as a key public space that is inclusive, safe, and contributes to a vibrant local community.

Due to the success of the program at Dandenong station, we are now expanding to Frankston station with Frankston City Council also partnering with us. We are seeking dedicated and compassionate Community Connectors to join our team. In this role you will be responsible for providing on-the-ground crisis intervention, assessment, and support to individuals experiencing crisis and improving access to critical support at the station. You will be integral in building a deeper understanding of the issues people experience and develop a coordinated response with our key stakeholders.

‘Your Day-to-Day responsibilities'

• Engage in outreach, crisis intervention and case coordination with metro transport users experiencing crisis at Frankston station
• Conduct thorough assessments to determine the level of risk and appropriate interventions.
• Support frontline Metro staff to utilise a person-centred approach when responding to people who require additional support
• Case coordinate and refer community members to other services
• Support Metro staff to build capability to effectively work with community members who present at the station
• Maintain professional boundaries with Metro staff, uphold SECL values and promote SECL as a partner of choice
• Support programs across SECL as required including Emergency Relief, Youth and Settlement services
• Maintain a positive ongoing relationships with Metro, VicPol, transit police, PSO’s and AO’s
• Complete Metro reporting requirements including but not limited to daily reports and incident reporting
• Assist with the development of case studies as requested by Management
• Apply a disciplined approach to data entry in line with SECL guidelines and ensure privacy and confidentiality compliance
• Facilitate a culturally safe and innovative work environment that values diversity and inclusion
• Engage in formal supervision and professional development

Key skills required to undertake the role

• Proven experience and broad cross-sector knowledge with min. 3 years’ experience and tertiary qualifications in mental health, AOD, Youth Work or Social Work
• Excellent rapport building skills, with experience in developing impactful relationships across a range of sectors and with people from diverse backgrounds
• Excellent communication and interpersonal skills, with the ability to work effectively in high pressure environments
• Ability to collaborate with a wide range of professionals and community partners
• Broad contemporary knowledge of relevant services and systems, practice frameworks and a strong commitment to working in an integrated way with diverse communities
• Strong understanding of contemporary AOD, youth and mental health practice

What is in it for you?

• Work Monday to Friday (no weekend or shift work)
• Join a leading community organsiation, trusted, respected, and valued by the community and our stakeholders
• Join a first of its kind innovative community outreach program providing impact
• Contribute to a team that strongly believes in advocacy and social change
• Paid parental leave
• Additional leave during Christmas and Easter
• Salary packaging and leave loading
• Have fun with a passionate workforce that is diverse and inclusive

The successful candidate will be required to undertake Safety Screening checks prior to commencement of employment including a national police record check and valid Working with Children Check.

SECL embraces diversity and equal opportunity. We know that getting this right underpins our organisation’s values of inclusion, equality, compassion, dignity and choice. Our team represents a variety of backgrounds, perspectives, and skills which reflect the multicultural communities where we work. We strive to be a place-based service where people of all ethnicities feel welcomed to work, volunteer or seek help.

Apply Now

Financial Counsellor

Department: Financial Wellbeing

Location: Dandenong, Victoria 3175, Australia

SECL imagines a world where everyone is valued and systems operates fairly. We’re on a mission to challenge the status quo and create a society where everyone’s contributions are not only recognised but celebrated. We're tearing down those systemic barriers that stand in the way of equal opportunities, especially for migrants, refugees, women and young people.

We're taking action to deliver better social and economic outcomes for the people in our diverse communities. We're all about co-creating opportunities where individuals, regardless of their gender, race, sexual orientation, class and ability can unleash their full potential. Diversity is a strength and by embracing it, we can create a vibrant and inclusive community for everyone.

We are currently looking for 2 Financial Counsellors to join our Financial Wellbeing Team on a full-time basis. This is an exciting opportunity to join a dynamic, inclusive, and experienced financial counselling team. At SECL, we pride ourselves on delivery of holistic, quality financial counselling and advocacy with people in the South Eastern region of Melbourne. If you are passionate about financial counselling and calling out unfair systems while in working with one of Australia’s most diverse communities, then this job is for you!

Financial Counselling Team

The Financial Wellbeing team supports people in our diverse community who are experiencing financial hardship and barriers to navigating financial systems. Financial Counsellors work with community members to resolve financial difficulty and set financial goals through information, support, advocacy and referral while working with people towards financial stability and inclusion

We are committed to ensuring your success in this role, you will be supported by an experienced leadership team and provided with professional development opportunities

Your day to day responsibilities:

• Undertake high quality intake and assessment, by phone and/or face to face, to provide initial financial counselling support, consultation and triage
• Completion of comprehensive assessments and financial counselling case work, utilising holistic, person centred and evidence-based service delivery frameworks while advocating for positive change.
• Supporting stakeholder relationships and working collaboratively for the benefit of the community we work with.
• Applying a disciplined approach to data entry in line with SECL guidelines and ensuring privacy and confidentiality compliance.
• Facilitating a culturally safe and innovative work environment that values diversity and inclusion.
• Actively supporting the Financial Wellbeing Team to achieve strategic objectives established for the organisation, inclusive of, identifying and reporting emerging trends and unmet needs within front line service delivery
• Contribute to the achievement of SECL's Strategic Plan through organisational participation, enthusiasm for change projects and active support for service integration across programs and teams

Key Skills required to undertake the role:

• Hold (or be currently completing) the Diploma Financial Counselling and be a member of Financial Counselling Victoria (FCVic)
• Financial Counselling experience in the provision of intake, telephone triage, assessment and case work.
• Demonstrated strong ethos and skill in working as part of a team
• Demonstrated capacity to maintain timely and accurate records
• Excellent interpersonal, written and verbal communication, negotiation and advocacy skills
• Experience in working with women who have experienced family violence, and people with CALD backgrounds is an advantage
• Knowledge of contemporary practice frameworks and micro skills and a strong commitment to working in an integrated way with diverse communities
• Certificate of MARAM training completion is desirable

What is in it for you?

• Join a leading community organisation, trusted, respected and valued by the community and our stakeholders
• Contribute to a team that strongly believes in advocacy and social change
• Paid parental leave
• Additional leave during Christmas and Easter
• Salary packaging and leave loading
• Have fun with a passionate workforce hat is diverse and inclusive

The successful candidate will be required to undertake Safety Screening checks prior to commencement of employment including a national police record check and valid Working with Children Check.

In your application please indicate why you would be a great fit at SECL. We look forward to your application.

If you have any questions regarding the role please contact Rachna Bowman at careers@secl.org.au.

SECL embraces diversity and equal opportunity. We know that getting this right underpins our organisation’s values of inclusion, equality, compassion, dignity and choice. Our team represents a variety of backgrounds, perspectives, and skills which reflect the multicultural communities where we work. We strive to be a place-based service where people of all ethnicities feel welcomed to work, volunteer or seek help.

Apply Now