Emergency Relief

Immediate support and relief for people with serious money troubles.

Woman handing our food relief

Emergency Relief: to get you back on your feet

We know that unexpected financial difficulties can happen to anyone. Our Emergency Relief service provides immediate support and relief to people with serious money troubles. Our team is here to help with non-judgemental support and advice. Come in for a friendly chat and a cuppa.

We can help you buy what you need, including food, clothing, a Myki, petrol and medications.

A team member will get to know your living situation and financial needs, so we can deliver the right support to you. Where appropriate, we may provide you with a referral to more intensive support such as family violence services or mental health practitioners.

Our team also works with people to learn budgeting, how to manage bills and daily living expenses, and a range of other money skills. We can also refer you to SECL’s financial counselling services to help you manage your debt or resolve disputes.

Try to bring a Centrelink Healthcare card or photo identification to confirm your identity and address.

The Emergency Relief Program program operates mainly from our Springvale and Dandenong sites and appointments are preferred.

Frequently Asked Questions

Am I eligible for emergency relief?

People accessing emergency relief typically have a low or no income, making them vulnerable to financial crisis and bill shock such as high utility bills. Other people need support as a result of an unforeseen or life changing event such as job loss, illness or family violence. Our Emergency Relief service is available to residents in the following postcode areas, but we will always try to provide referrals to people outside of these locations:

  • 3169 Clayton South
  • 3171 Springvale
  • 3172 Springvale South
  • 3173 Keysborough
  • 3174 Noble Park
  • 3175 Dandenong
What type of support is available?

The type of assistance offered by each organisation varies, however may include one-off assistance such as:

  • food, transport or chemist vouchers
  • part-payment of utility account/s
  • food parcels or clothing
  • budgeting assistance
  • referrals to other services that help to address underlying causes of financial crisis.
How do I make an appointment and what should I bring?

Call 9546 5255 or email us on info@secl.org.au to make an appointment. We ask community members to bring a Centrelink Healthcare card or photo identification to confirm their identity and address.