Category Archives: Case Studies

John looks ahead to a debt-free future

Overview John is a 23-year-old single male recovering from drug addiction and struggling with mental health. He has been drug-free for the past nine months and continues to seek support for his mental health. John lives at his grandparents’ home in Melbourne’s outer south-east, and his grandmother supports his rehabilitation efforts. John is studying for…

Mischa builds her financial independence

Overview Mischa is a single mother of three who lost her job while experiencing family violence perpetrated by her 16-year-old son and former partner. Previously, she was employed in a full-time professional role, but when her relationship became abusive, she could not keep her job. As a result, Mischa was experiencing financial hardship and an…

Soni builds her confidence and gets her first job in Australia

Overview Soni is a 52-year-old Sri-Lankan woman who arrived in Australia in 2016 on a partner visa. Since arriving in Australia, Soni had not been able to find a suitable and stable job despite strong English skills and work experience in Sri Lanka. As a result, Soni was working for cash-in-hand jobs without stable hours,…

Zamina finds culturally-informed support to recover from family violence

Overview Zamina is a 30-year-old woman from Afghan background who arrived in Australia with her husband in 2017 on a partner visa and was later granted a permanent visa. She does not speak English and has three children under 10 years of age. The family experienced physical and emotional abuse by multiple perpetrators including the…

Mental health support helps Zora overcome barriers

Afghan woman Zora

Overview Zora is a single mother of four children who arrived from Afghanistan in Australia three years ago on a refugee visa. She had complex physical and mental health issues, a history of self-harm and suicidal ideation and depression. She also experienced low English language skills and digital literacy, and a lack of understanding of…