The SECL financial counsellor assessed Saanvi’s financial situation, worked on a plan and advocated on her behalf with her bank and its legal firm.
By gathering the relevant information needed to support Saanvi’s case, the SECL financial counsellor negotiated a payment arrangement for a period of six months after which the remaining arrears would be capitalised if payments were maintained. Saanvi was able to maintain the payment schedule in line with the agreed plan and the arrears were capitalised after six months.
Improved financial situation
Improved housing security
Saanvi is now paying her mortgage in regular installments in line with the payment plan and debt capitalisation. She and her children are no longer at risk of losing their home.
SECL’s financial counselling program is supported by the Victorian Government.