John contacted South East Community Links (SECL) for assistance to settle his debts with the bank. His SECL financial counsellor began advocating for John and working with the bank twith a view to negotiate an outcome where John would
pay a reduced, more affordable debt amount.
Improved understanding of finance
Improved agency to make informed decisions
John chose to lodge the complaint through AFCA and this advocacy was provided by the financial counsellor. Legal advice was also sought in relation to his Centrelink debt. After ACFA presented their preliminary findings, John made the
decision to declare himself bankrupt.
Improved financial situation
SECL’s financial counselling program is supported by the Victorian Government.