With small children to care for on her own in an unfamiliar and modern society, Zora’s mental health started to deteriorate further. Combined with multiple barriers in accessing support and making decisions in regards to raising and caring safely for her children, Zora was struggling immensely upon and had no strong community support or friends to rely on. With the rising cost of living and increased medical and rental costs, she was also finding it difficult to make ends meet on her limited social security payment.
South East Community Links (SECL) supported Zora as part of its Settlement Engagement and Transition Support program and referred her to other support services including specialist mental health practitioners. Zora’s Settlement Case Manager provided her with necessary support, and advocacy using varied client-centred, strength and empowering approaches and trauma-informed practice.
Improved mental health
SECL’s Settlement Case Manager coordinated referrals and intensive follow-ups with a mental health specialist, a General Practitioner and Monash Health. Zora was also provided with counselling services and mentoring on self-care. As a result, her physical and mental health have significantly improved since engaging with the Settlement Engagement and Transition Support program.
Access to public housing
Access to education and training
Zora was referred to English-language classes and mentored to improve
her English with regular attendance. She was also referred to a driver
education program to obtain her driver’s licence and a financial
counsellor to improve her financial literacy and management skills.
Improved family relationships
Zora’s Case Manager helped her to connect with a women’s friendship café and facilitated participation in community activities, workshops and events. These social connections have fostered self-confidence, motivation and enhanced Zora’s ability to make her own decisions and plan for future.
The Settlement Engagement and Transition Support program is funded by the Australian Government Department of Home Affairs.